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Following the announcement regarding the closure of all shops excluding Supermarkets, Pharmacies and essential retail (including health stores and non-dispensing Pharmacies), we’d like to update you on the steps Savers are taking as an essential retailer.
Our priority is always the health and wellbeing of our team and our customers and we are doing everything we can to provide the right service to everyone. Our teams are working hard to ensure that we can continue to make essential products, like baby milk, nappies, hand wash, sanitiser, general medicines, pharmacy prescriptions and OTC medicines, available. People rely on us for healthcare products every week and it’s for these customers that we’ve stayed open.
Our focus will be on keeping open stores where we are necessary to support the local community. We won’t open if we don’t have enough people to do this safely. We will be reviewing the situation on a store by store basis and as soon as we can each day, will clarify on our website and our social channels what stores will be open. Any open stores will be operating on reduced hours of 9am to 5pm Monday – Saturday. Sunday opening hours will be 10am – 4pm for England, Scotland and Wales, and 1pm – 5pm for stores in Northern Ireland. Our trading hours may need to be amended locally at short notice.
To keep colleagues and customers safe, we have introduced some key safety measures across all stores. These include 2 metre distancing, perspex screens at till point and pharmacy counter, extra card only tills and restricting the number of customers per store at any one time.
Recently we announced a significant employee package because we are hugely grateful to our amazing team and we want to make sure that no one is worse off financially through this time. The package includes paying colleagues in full if they are not able to work through either sickness, self isolation, being a parent, being a vulnerable person, or due to store or service closures. We’ve also extended the package to cover those colleagues who live with or care for someone in a vulnerable group.
As a non-dispensing pharmacy, we feel that this is the right course of action to fulfil our duty to customers, colleagues and communities, whilst keeping everyone safe.
We will continue to review the situation and update you with any changes as soon as we are able.
I believe in creating a safe space for everyone, this includes prioritising the health and wellbeing of our customers and employees.
I understand this is a worrying time and we at Savers want to ensure that essentials are available to as many of our customers as possible, as well as delivering them to you safely.
We are closely following the advice of Public Health England & Scotland, WHO and NHS introducing a wide variety of measures to minimise the impact to public health.
In the current climate we are working hard to keep as many stores trading as possible, as a result our trading hours may need to be amended locally at short notice.
Visit our store locator to find your nearest store.
We will continue to monitor the situation and follow direction given by the government and will take whatever action is necessary to protect the health of our customers and our teams.
Together let's support one another and look out for those most vulnerable.
Managing Director, Savers Health & Beauty
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